Refund and cancellation policy

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

If there's a major failure with the service, you can cancel and get a refund for the unused portion. You can also claim compensation for any reduced value. If the problem isn't a major failure, I'll fix it within a reasonable time. If I don't, you can cancel and get a refund for the unused portion.

No refunds will be given if you simply change your mind once you've submitted your onboarding form. Before you submit your onboarding form, you can cancel within 7 days of payment for a full refund. Your Quick-Start Week is yours to keep either way.

Your board is built from your onboarding form and monthly update form. If something doesn't match what you told me, email me within 7 days of delivery. I'll revise it within 5 business days.

Your board gives you a plan and the content to post. Followers, reach and sales also depend on how often you post and on platform changes. So I don't promise specific numbers.

You can cancel any time from your billing link or by emailing me. Your cancellation takes effect at the end of your current paid period, and you keep every board already delivered.

Payments already made for a current period aren't refunded, except where the Australian Consumer Law requires it.

Your founding rate and free workshop access stay locked in while your founding subscription is active. If you cancel and rejoin later, the standard price and terms apply.

The Silly Season Plan is a one-off purchase. You can cancel within 7 days of payment for a full refund, as long as you haven't submitted your onboarding form. After that, change-of-mind refunds don't apply. The revision promise above still does.

Your boards are for your own business. Please don't resell, share or republish them as templates.

Questions or requests: ash@theashedit.com